1. Prospecting Track     Letter track: 4 steps - 3 letters & envelopes + follow-up reminder     Email track: 4 steps - 3 email messages + follow-up reminder 2. Interested with Appointment Track     Letter track: 7 Steps – 6 letters/faxes & envelopes + follow-up reminder     E-mail track: 4 steps – 3 email messages + follow-up reminder 3. Interested with No Appointment Track     Letter track: 5 Steps – 4 letters/faxes & envelopes + follow-up reminder     Email track: 4 steps – 3 email messages + follow-up reminder 4. Check Back Later Track     Letter track: 4 steps – 3 letters & envelopes + follow-up reminder     Email track: 4 steps – 3 email messages + follow-up reminder 5. Not Interested Track     Letter track: 4 steps – 3 letters & envelopes + follow-up reminder     Email track: 4 steps – 3 email messages + follow-up reminder 6. Lost Sale Track     Letter track: 7 steps – 6 letters & envelopes + follow-up reminder     Email track: 7 steps – 6 email messages + follow-up reminder 7. New Customer Track     Letter track: 4 steps – 3 letters & envelopes + follow-up reminder     Email track: 4 steps – 3 email messages + follow-up reminder 8. Customer Care Track     Letter track: 5 steps – 4 letters & envelopes + follow-up reminder     Email track: 5 steps – 4 email messages + follow-up reminder 9. Nurture Track     Letter track: 13 steps – 12 letters & envelopes + follow-up reminder     Email track: 13 steps – 12 email messages + follow-up reminder